Returns Policy

Hey there! We totally get it, sometimes things just don't work out. But don't worry, we've got your back with our super awesome return and refund policy. So, let's dive right in!

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. We know, time flies when you're having fun!

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. So, no wearing those shoes to a fancy party and then trying to return them. We're onto you!

Additional non-returnable items: Sale, jewellery,hats,swimwear and gift cards sorry, but you can't return the gift of style.

Refunds: Please Use Our Returns Portal Via The Link Below.

http://saigeandsohl.returnscenter.com

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We promise to be quick, but please bear with us while we work our magic.

If you are approved, then your refund will be processed.

Sale items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. We know, it's a bummer, but hey, you got a great deal!

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. So, make sure to double-check those shoe sizes before you hit that order button!

Depending on where you live, the time it may take for your exchanged product to reach you may vary. We'll do our best to get it to you as soon as possible, but hey, we can't control the speed of snail mail!

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item. So, better safe than sorry!

Alright, that's it for our return and refund policy. We hope you never have to use it, but if you do, we'll make sure to make the process as smooth as possible. Happy shopping!