Returns Policy

Saige & Sohl Returns Policy

 

At Saige & Sohl, we want you to love your purchase. If for any reason you’re not completely satisfied, we offer returns within 30 days of receiving your order, subject to the following conditions:

 


Eligibility for Returns

 

  • Items must be unworn, unused, and in their original packaging with all tags attached.
  • Proof of purchase is required for all returns.
  • Returns must be lodged within 30 days of purchase or delivery date.


Non-Returnable Items

 

 

  • Sale items (all sale purchases are final sale)
  • Gift Cards


Please note that for hygiene and safety reasons, we do not accept returns or exchanges on the following items:

  • Jewellery
  • Swimwear
  • Hats

Return Shipping

  • Customers are responsible for all return shipping costs.
  • We recommend using a tracked postal service, as Saige & Sohl cannot be held responsible for lost or undelivered returns.


Refunds

 

  • Once your return is received and inspected, you’ll be notified by email regarding the status of your refund.
  • Approved refunds will be processed back to your original payment method (excluding shipping fees).



How to Return


Please post your return to:

 

Saige & Sohl

114 Victoria Street

Mackay QLD 4740



You can always contact us for any questions at customerservice@saigeandsohl.com.au.