Returns Policy
Hey there! We totally get it, sometimes things just don't work out. But don't worry, we've got your back with our super awesome return and refund policy. So, let's dive right in!
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. We know, time flies when you're having fun!
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. So, no wearing those shoes to a fancy party and then trying to return them. We're onto you!
Additional non-returnable items: Sale, jewellery,hats,swimwear and gift cards sorry, but you can't return the gift of style.
Refunds: Please Use Our Returns Portal Via The Link Below.
http://saigeandsohl.returnscenter.com
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We promise to be quick, but please bear with us while we work our magic.
If you are approved, then your refund will be processed.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. We know, it's a bummer, but hey, you got a great deal!
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. So, make sure to double-check those shoe sizes before you hit that order button!
Depending on where you live, the time it may take for your exchanged product to reach you may vary. We'll do our best to get it to you as soon as possible, but hey, we can't control the speed of snail mail!
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item. So, better safe than sorry!
Alright, that's it for our return and refund policy. We hope you never have to use it, but if you do, we'll make sure to make the process as smooth as possible. Happy shopping!
Try Before You Buy
We are excited to announce our collaboration with Try with Mirra.
It is very important to us that you can confidently find the perfect fit and style when shopping with us online.
Now, you can try our products before you buy, completely risk-free!
How Does it Work?
- Add to Cart: Use the Try Before You Buy button when adding items to your cart.
- Checkout & Authorization: We temporarily freeze the full amount on your card to reserve your items. It will show as pending in your account, but not paid. You won’t be charged until you decide to keep the items.
- Receive and Try: Once your order arrives, you will have [3] days to try on the items.
- Complete Order: We'll send you a link via email and SMS to access your Customer Portal and complete the order. Select your order and follow the steps to finalise your purchase. You'll only be charged for the items you decide to keep.
Returns
If you need to return anything, we'll send you a prepaid return label by email when we receive your return request.
Return Guidelines:
- Returns must be posted within 3 days of completing the order.
- If you return all items from the order, a $10 restocking fee will be applied.
FAQ
- Can I use a discount code?
Yes, you can use a discount code, but it must be applied at the time of the initial order. Enter your discount code at checkout before completing your order details. The discount will be reflected in the final amount you pay for any items you decide to keep.
- How does the authorization process work?
When you use the Free Home Try-On service, you will be asked to provide payment details at checkout. We will then authorize your credit card for the order amount to ensure the payment method is valid. This is not a charge, and no funds will be taken from your account at this stage. The authorization simply holds the potential total cost of the order until you decide which items you want to keep. The charge will appear as pending in your account, but not paid.
- When will I be charged for my order?
You will only be charged for the items you choose to keep after finalising your order through the Customer Portal.
- What is the Restocking Fee?
The Restocking fee is a $10 charge that applies only if you decide to return all items from your order. This fee covers the cost of the service, including shipping, handling, and processing of returns. It is only charged if no items from the order are kept. This fee ensures that we can continue to offer our customers the flexibility to try products at home before committing to a purchase.
- Where is this service available?
Please note this service is currently only available in Australia and for our full priced items (no sale).
- How do complete my order?
Try with Mirra Customer Portal. You will be able to confirm which items you wish to purchase, and request a return if needed.