FAQ

1. How do I place an order?

To place an order, simply browse our website and select the items you wish to purchase. Add them to your cart and proceed to checkout. Follow the prompts to enter your shipping and payment information. Once your order is confirmed, you will receive an email notification.

2. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay with PayPal and Afterpay for added convenience.

3. How long does shipping take?

Shipping times vary depending on your location. For orders within Australia, you can expect your package to arrive within 3-7 business days. Please note that delivery times may be longer during high-volume seasons or due to unforeseen circumstances.

4. Can I track my order?

Yes, once your order has been shipped, you will receive an email from Australia Post with tracking information. You can use this information to track the progress of your package.

5. What is your return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, you may return the item within 30 days of receiving it for a refund or exchange. The item must be unused and in its original packaging. Please refer to our Refund Policy for more details.

6. How do I contact customer support?

If you have any questions or need assistance, you can reach our customer support team by emailing sales@saigeandsohl.com.au or calling 07 49514800. We are available Monday to Friday, 9am to 5pm AEST.

8. Can I cancel or modify my order?

If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, we are unable to make any changes.

9. Are your products covered by warranty?

Yes, all our products are covered by a manufacturer's warranty. If you encounter any issues with your purchase, please contact our customer support team and we will assist you in resolving the matter.