FAQ

1. How do I place an order?

To place an order, simply browse our website and select the items you wish to purchase. Add them to your cart and proceed to checkout. Follow the prompts to enter your shipping and payment information. Once your order is confirmed, you will receive an email notification.

2. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay with PayPal and Afterpay for added convenience.

3. How long does shipping take?

Shipping times vary depending on your location. For orders within Australia, you can expect your package to arrive within 3-7 business days. Please note that delivery times may be longer during high-volume seasons or due to unforeseen circumstances.

4. Can I track my order?

Yes, once your order has been shipped, you will receive an email from Australia Post with tracking information. You can use this information to track the progress of your package.

5. What is your return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, you may return the item within 30 days of receiving it for a refund or exchange. The item must be unused and in its original packaging. Please refer to our Refund Policy for more details.

6. How do I contact customer support?

If you have any questions or need assistance, you can reach our customer support team by emailing sales@saigeandsohl.com.au or calling 07 49514800. We are available Monday to Friday, 9am to 5pm AEST.

8. Can I cancel or modify my order?

If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, we are unable to make any changes.

9. Are your products covered by warranty?

Yes, all our products are covered by a manufacturer's warranty. If you encounter any issues with your purchase, please contact our customer support team and we will assist you in resolving the matter.

Try Before You Buy

We are excited to announce our collaboration with Try with Mirra.

It is very important to us that you can confidently find the perfect fit and style when shopping with us online.

Now, you can try our products before you buy, completely risk-free!


How Does it Work?

  1. Add to Cart: Use the Try Before You Buy button when adding items to your cart.
  2. Checkout & Authorization: We temporarily freeze the full amount on your card to reserve your items. It will show as pending in your account, but not paid. You won’t be charged until you decide to keep the items.
  3. Receive and Try: Once your order arrives, you will have [3] days to try on the items.
  4. Complete Order: We'll send you a link via email and SMS to access your Customer Portal and complete the order. Select your order and follow the steps to finalise your purchase. You'll only be charged for the items you decide to keep.

Returns

If you need to return anything, we'll send you a prepaid return label by email when we receive your return request.

Return Guidelines:

  • Returns must be posted within 3 days of completing the order.

  • If you return all items from the order, a $10 restocking fee will be applied.
How can we help?

FAQ

  • Can I use a discount code?
    Yes, you can use a discount code, but it must be applied at the time of the initial order. Enter your discount code at checkout before completing your order details. The discount will be reflected in the final amount you pay for any items you decide to keep.

  • How does the authorization process work?
    When you use the Free Home Try-On service, you will be asked to provide payment details at checkout. We will then authorize your credit card for the order amount to ensure the payment method is valid. This is not a charge, and no funds will be taken from your account at this stage. The authorization simply holds the potential total cost of the order until you decide which items you want to keep. The charge will appear as pending in your account, but not paid.

  • When will I be charged for my order?
    You will only be charged for the items you choose to keep after finalising your order through the Customer Portal.

  • What is the Restocking Fee?
    The Restocking fee is a $10 charge that applies only if you decide to return all items from your order. This fee covers the cost of the service, including shipping, handling, and processing of returns. It is only charged if no items from the order are kept. This fee ensures that we can continue to offer our customers the flexibility to try products at home before committing to a purchase.

  • Where is this service available?
    Please note this service is currently only available in Australia and for our full priced items (no sale).

  • How do complete my order?


Try with Mirra Customer Portal. You will be able to confirm which items you wish to purchase, and request a return if needed.